Delete your data

Last updated: 20 August, 2026

You can delete your ServiceTok data yourself, in the app, in about ten seconds. You do not need an account, and you do not need to ask us.

In the app

1. Open ServiceTok
2. Go to Profile
3. Tap Delete my data
4. Confirm

It happens immediately. You are shown a receipt saying how many reports were anonymised and how many photos were deleted.

If you no longer have the phone

Most people who use ServiceTok never register, so there is no account for us to look up — the only link between you and your reports lives on the handset that made them. If that phone is gone, email info@inyathi.co.za from the address you registered with, or with the reference numbers of the reports you want unlinked. References look like ST-4K2P-9QX7 and appear on every confirmation screen.

We will respond within 30 days, which is the POPIA limit, and normally much sooner.

What gets deleted

• Your account, if you have one, along with your email address or phone number.
• Every session, so you are signed out everywhere.
• The link between you and your reports. Each report is marked anonymous and the connection to you and your device is severed.
• Photos on reports that are finished — closed or resolved. These are no longer needed for the work, and they may show identifiable people.

What is kept, and why

We would rather tell you this plainly than have you discover it.

• The reports themselves. A report about a burst pipe is the municipality's work record, and a crew may already be on the way. Deleting it would not be your data being erased — it would be somebody else's work being destroyed, and the pothole would still be there. What we remove is every link between those reports and you.
• Photos on reports still being worked on. They are the evidence of the problem. They lose their link to you at the same time as everything else, and are deleted when the report closes.
• The handset's standing. ServiceTok lets people report without an account, which only works because each device builds a small reputation. If "delete my data" reset that, it would become the button someone uses to escape the consequences of abusing the service. The link to you is cut; the device's history stays with the device.
• A record that a deletion happened. The date, and a one-way hash — not your identity. POPIA requires us to be able to show we honoured your request.

Deleting one report

If you only want a single report taken off the public feed rather than all your data removed, email us the reference. That is a smaller thing to ask for and often what people actually want.

The full picture of what we collect is in the privacy policy.